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Privacy Policy

Effective Date: 1 October 2026

 

Last Updated: 1 October 2026

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At Relumina Media ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, process, store, and safeguard your personal information when you visit our website at www.reluminamedia.com or engage with our branding, web design, media production, and digital marketing services.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and Contact Data: Your full name, email address, telephone number, job title, and company name provided when you fill in enquiry forms, request a quote, or communicate with us.

  • Technical and Usage Data: Your IP address, browser type and version, time zone setting, operating system, device details, and information on how you navigate our website.

  • Marketing and Communications Data: Your preferences regarding receiving communications, updates, and marketing materials from us.

  • Project and Client Data: Information and communications shared with us in connection with active or past design, media, and branding projects.

2. How We Collect Your Data

We gather personal information through:

  • Direct Interactions: When you contact us via email, phone, or our online enquiry forms.

  • Automated Technologies: As you browse our website, technical data is automatically collected via cookies and standard web analytics tools.

3. How We Use Your Personal Data

We process your data strictly to operate our agency efficiently and deliver our services. Key purposes include:

  • Responding to enquiries, providing project estimates, and conducting design consultations.

  • Delivering agreed services, including web design, branding, media production, and digital strategy.

  • Maintaining and optimising site performance, usability, and digital security.

  • Managing ongoing client relationships and keeping precise administrative records.

  • Complying with applicable statutory, accounting, and legal requirements in the United Kingdom.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following lawful bases:

  • Contractual Necessity: To perform a contract we are entering into or have entered into with you.

  • Legitimate Interests: Necessary for our legitimate business interests (such as managing client communications and refining our digital services), provided your fundamental rights do not override those interests.

  • Legal Obligation: Necessary to comply with statutory and regulatory duties under UK law.

  • Consent: Where you have explicitly consented to us processing your personal data for a specific purpose (such as subscribing to updates).

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service partners strictly where necessary, including:

  • Service Providers: Technical IT infrastructure, domain hosting, and cloud storage providers assisting our agency operations.

  • Professional Advisers: Accountants, legal counsel, and insurers where required for legal and financial governance.

  • Legal Authorities: Law enforcement or regulatory bodies if required by law or binding court order.

All external providers are contractually obligated to maintain data security and handle your information strictly in accordance with UK data protection legislation.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools to deliver a smooth online experience, analyze visitor traffic, and improve site navigation. You can configure your browser to refuse all or some cookies; however, disabling cookies may impact certain functionality across the website.

7. Data Security and Retention

  • Security: We have implemented technical and organisational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorisation.

  • Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or administrative reporting requirements.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request the correction of incomplete or inaccurate data.

  • Right to Erasure: Request the deletion of your personal data where there is no lawful reason for us to retain it.

  • Right to Restrict Processing: Request the temporary suspension or restriction of processing your data under specific conditions.

  • Right to Object: Object to data processing based on legitimate interests or for direct marketing.

  • Right to Data Portability: Request the transfer of your personal data to you or a third party in a structured format.

To exercise any of these rights, please contact us directly at hello@reluminamedia.com.

9. External Links

Our website may include links to third-party websites or external platforms. We do not control these third-party websites and are not responsible for their privacy policies. When leaving our website, we advise you to review the privacy policy of every platform you visit.

10. Contact Details

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

If you believe your personal data has not been processed in accordance with the law, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

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